No internal IT person, or one overloaded person
IT ends up being whoever's available, on top of their actual job.
IT Outsourcing for Business
Managed IT support for companies in Poland and the EU without a full internal IT team — our engineers plus AI monitoring, explained in plain language
Quick Answer
What's included in IT outsourcing
Day-to-day IT support and monitoring, run by our engineers and AI tooling, with specialists brought in when a specific job needs them. Everything explained without jargon.
- Day-to-day IT support: helpdesk, troubleshooting, user and access management
- Proactive monitoring with AI-assisted alerts and routine incident handling
- Specialist coverage for peak load or niche expertise, coordinated by us
- Regular updates in plain language — you know what's happening and why
Pricing depends on team size and support scope — indicative pricing from €{{TBD}}/month, confirmed after a short scoping call. Support hours: business hours.
Day-to-day support
AI-assisted monitoring
Specialist coordination
Plain-language updates
The Problem
Why IT gets neglected in growing companies
Generic ticket-based support is slow
Large IT providers often route small businesses through long queues built for enterprise accounts.
Jargon leaves the owner in the dark
Technical explanations that don't translate into "what does this mean for my business" erode trust, not build it.
Problems are handled reactively
Without monitoring, issues get noticed only once they've already caused downtime.
How We Work
From onboarding to ongoing support
01
Onboarding & audit
We map your current systems, users, and pain points before agreeing on support scope.
02
Ongoing support & monitoring
Our engineers handle day-to-day support, backed by AI-assisted monitoring and automation for routine issues.
03
Plain-language reporting
Regular updates on what happened, what was fixed, and what needs attention — no jargon wall.
Buyer Fit
Who this is for
Small and mid-sized companies without a full IT department
You need reliable IT support without hiring a full internal team.
Teams with one overloaded IT person
You want to add coverage and take pressure off a single point of failure.
Businesses that want plain-language IT support
You want to understand what's happening with your systems, not just receive a ticket number.
Companies needing 24/7 guaranteed response
If round-the-clock human coverage is a hard requirement, this business-hours model may not fit yet.
Why Easy-IT
Why businesses choose Easy-IT for this
We explain, we don't just fix
You'll understand what happened and why, in terms that make sense to a business owner, not just an engineer.
Our engineers, plus AI, plus specialists when needed
Day-to-day support comes from our own team, backed by automation and monitoring, with vetted specialists coordinated for niche needs.
Business-hours support, clearly stated
We don't promise 24/7 coverage we can't deliver — you know exactly what response times to expect.
Fits with your licensing and infrastructure
Works alongside our Microsoft 365, hosting, and AI automation services under one account manager.
Get Started
Request an IT outsourcing consultation
Tell us about your current IT setup and team size. We'll reply with a recommended support scope and, where possible, an indicative price.
- Typical response time: within 1 business day
- No obligation
- Personal manager available on WhatsApp or Telegram
Company Details
K.S.M. Trade Sp. z o.o., NIP 5273128546, REGON 52957272900000
00-867, Poland, Warsaw, Aleja Jana Pawla II 27
EU VAT invoices available for business customers
FAQ
IT outsourcing questions
Is this 24/7 support?
No. Systems are monitored continuously, but human support response is during business hours. We are upfront about this rather than promising round-the-clock coverage we don't provide.
Does this replace hiring an in-house IT person?
For many small and mid-sized businesses, yes — it covers what a first IT hire would typically handle, without the cost and management overhead of a full-time employee.
What if you need specialist expertise you don't have in-house?
We coordinate vetted subcontractors for specialized or peak-load needs, managed through the same single point of contact.
How is this different from the AI automation service?
IT outsourcing is ongoing day-to-day support and system management. AI automation is building specific AI-driven tools and integrations. AI and automation are part of how we deliver outsourcing support, but the two are separate engagements.
Do you handle security incidents?
Yes, as part of ongoing monitoring and support, with escalation and specialist help brought in when an incident needs it.
What happens during onboarding?
We audit your current setup, document what's in use, and agree on support scope and response expectations before ongoing support begins.
Get in touch
and receive a personalized offer within 1 business day